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Resolving your concerns

The following are steps to guide you when you have a complaint

National Leasing, a subsidiary of Canadian Western Bank (“CWB”), is required to adhere to certain standards in dealing with the public. These standards include the area of complaint handling, which is dealt with specifically below.

National Leasing is committed to a high standard of customer service. National Leasing is proud of its reputation and we encourage you to tell us if you think we have been unsuccessful in dealing with you properly and fairly in any aspect of our business, so that we can rectify any concerns and continue to improve our services to serve you better.

To quickly address any issues you may have, we have designed a simple customer complaint process. The process begins with contacting our Customer Service Representatives. Most concerns can be quickly and successfully resolved by our staff who have both the training and authority to provide solutions.

Our procedure for resolving your concerns

Step 1: Talk to our Customer Service Representatives

National Leasing encourages customers to raise questions or concerns with our Customer Service Representatives as soon as they arise. Our Customer Service Representatives have the expertize, experience and decision-making authority to resolve most problems. You can contact our Customer Service Department as follows:

Customer Service Department
National Leasing Group Inc.
1525 Buffalo Place
Winnipeg, MB R3T 1L9

Toll free telephone: 1-888-599-1966
Toll free fax: 1-800-882-0560
E-Mail: customerservice@nationalleasing.com

Step 2: Contact our President and Chief Executive Officer

If your Customer Service Representatives are unable to resolve your concerns, you may contact our President and Chief Executive Officer as follows:

President
National Leasing Group Inc.
1525 Buffalo Place
Winnipeg, MB R3T 1L9

Toll free telephone: 1- 888-330-2851 ext. 9020 or 7363
Toll free fax: 1-866-689-8253
E-Mail: tom.pundyk@nationalleasing.com